We will help you get connected.
For purchase, installation, activation or account questions, email us with the details below so we can understand the issue quickly.
Contact eSIM Ventures
Send your message to:
esimventures@gmail.comPlease include your destination, device model, approximate purchase time and the email used for your eSIM Ventures account. Do not send passwords, full card numbers or security codes.
Before emailing, try these quick checks
- Confirm your phone supports eSIM and is carrier-unlocked.
- Check that the travel eSIM is installed and enabled in your phone's cellular/mobile settings.
- Use the data-roaming setting exactly as instructed for your plan.
- Check that the eSIM is selected for mobile data when you are at your destination.
- Restart the phone after making network changes.
- Review the My eSIMs screen for status, validity and remaining-data information.
Buying on this website: how your eSIM arrives
A purchase made here is delivered exactly the same way as one made in the app. As soon as your payment completes, the order page shows your eSIM with two ways to install it — use whichever suits the device you are setting up:
- Scan the QR code. Open the camera or the eSIM/mobile-data setup screen on the phone that will use the eSIM and scan the code shown on your order page. This is the quickest route when you are installing onto a second device.
- Enter the activation details manually. Under the QR code you will find an SM-DP+ address and an activation code. Type those two values into your phone's "Add eSIM" or "Enter details manually" screen. Use this when you are buying on the same phone that will use the eSIM, since it cannot scan its own screen.
Both options install the same profile — there is no difference in the plan, the data or the validity. You only need to use one of them.
Your eSIM stays available in My eSIMs on this website and under My eSIMs in the app, signed in with the same account. If you have the app installed, it can add the profile for you automatically instead of scanning or typing anything.
The QR code and activation code normally work only once. Most networks disable them as soon as the eSIM is installed, so removing the eSIM from your phone afterwards usually will not let you reinstall it with the same code — contact support instead.
Installation note
eSIM installation and activation can vary by phone, operating-system version, network and package. Follow the instructions shown with your specific eSIM. If your phone asks you to confirm a cellular plan or adjust data roaming, that is a normal part of many eSIM setup flows.
Refund or order questions
Email us with your order/account email and a clear description of what happened. Eligibility depends on the status and terms of the specific eSIM order, so support will need to review the individual case.